All of our bespoke items are custom made especially for you and are not stocked by Escapology. Each and every piece is only manufactured once you have chosen your fabric and made your customised choices. Your custom made item usually arrives in eight to twelve weeks.
As you cannot amend the order once it has been placed and cannot cancel the order, or return the item, once your 'cooling off' period has finished please feel free to request fabric swatches to ensure the colour is just right. We want you to be perfectly happy when your piece arrives.
The return terms for custom made items does not affect your statutory rights.
Furniture & Large Fragile Item Delivery Mainland GB - £48
Orders outside mainland GB* - we don't currently deliver outside of Mainland GB. We are working on it, but until we are certain we can ensure our service standards we aren't able to offer this service. Sorry! (*Outside mainland GB includes Northern Ireland, Channel Islands, Isle of Man, Scottish Islands, Isles of Scilly).
How long will it take? - here's what you can expect:
Small items (e.g. tableware)
Generally within 5 working days
Larger items (e.g. artwork, mirrors, furniture)
Generally within 30 working days
Made To Order items
Generally between 40 & 60 working days
Returns and Refunds
You have 14 days to return any item for a full refund, excluding the original delivery charge, provided it is in its original condition, unused, and repacked in the original packaging. Custom made and special order items are non-returnable and are excluded from our 14 day returns policy.
You are responsible for the cost of returning your item(s) to us, unless you received a faulty or damaged item.
To return an item, please follow the returns instructions included with your delivery note. If you need help or have a question over a return please contact us via the form below, by email email@example.com, or call us on 01752 710489 - we love helping our customers!
For more information on our Delivery & Returns Policy [click here].